Returns Policy

Returns and Exchanges Policy
At My Ultra Life, we aim to ensure that you are completely satisfied with your Ultrahuman Ring purchase. Below is our policy regarding returns and exchanges:

1. Returns Policy
  • You may return your Ultrahuman Ring within 7 days of receiving it, provided:
    • The ring is free from scratches and not damaged
    • The ring is returned in its original packaging, including all accessories and documentation.
  • You may return your Ultrahuman Ring within 2 weeks, provided:
    • The ring is unused, in its original condition, and free from scratches or damage.
    • The ring is returned in its original packaging, including all accessories and documentation.
  • To initiate a return, please contact us at support@myultra.life with your order details and reason for the return. Our team will guide you through the process.
2. Exchanges Policy
  • Exchanges are allowed within 7 days if:
    • The ring does not fit, and you wish to exchange it for a different size.
    • The product received does not match the specifications shown on our website.
  • The exchange will only be processed once the original ring is returned and inspected.
3. Non-Eligible Returns or Exchanges
We cannot process returns or exchanges in the following cases:
  • The ring shows signs of wear and tear, including scratches or damage.
  • The request is made after 7 days from the delivery date.
  • The product is not returned in its original packaging with all included accessories.
  • The dissatisfaction is due to the color, look, or feel of a defect-free product.
4. Replacement for Defective Products
If you receive a defective or damaged product, please contact us within 24 hours of receiving your order at support@myultra.life. We will assess the issue and arrange for a replacement if necessary.

5. Refunds
  • Approved returns will be refunded to the original payment method within 7-10 business days after the product is inspected and approved for a refund.
Contact Us
For any questions regarding returns or exchanges, feel free to reach out to us at support@myultra.life.